Run an AI-powered
Net Promoter System
Our AI-native NPS is designed for everyone. No PhD in Data Analytics? No problem! Whether you’re a frontline hero or the CEO, our NPS platform feels like it was tailor-made just for you. With our platform, everyone’s equipped, involved, and primed to innovate.
Win customer loyalty by improving each experience
Bring customer-centric culture to life in your organisation
“Resonate allows us to learn, adapt and best serve our customer in a changing retail environment.“
Madeline Harris
National Customer &
Communications Manager
Rebel Sport
“Resonate has been helpful to gain family and staff feedback.”
Brooke Doherty
Childcare Centre Director
Thrive Early Learning Centre
“A key enabler for my business!”
Samuel Krishnamoorthy
Head B2B – Country Head
brillen.de
“Highly recommend Resonate for their CX knowledge and expertise.”
Beck Davis
Customer Experience Lead
Bluescope
“Resonate allows us to see the drivers that customers are happy and unhappy with.”
Jennifer Karcz
Store Manager
Super Cheap Auto
“Powerful platform for providing valuable real time insight on customer satisfaction levels.“
Samar Ahsan
Manager
St. Johns Ambulance
“Seamless integration, collaboration and support.“
Rajender Singh
IT Application Support Officer
Latrobe Community Health Service
New to NPS? Check out our introductory guide.
Understand your customer’s experience like the best do
Enable a strategic NPS loop to make truly ROI-based improvements
Automated Omni Channel Surveys
Automated, omni-channel surveys: that gather real-time relationship and episodic feedback across touchpoints, channels, and devices
Increased Response Rates
Stay relevant and collect smarter survey reactions through contextual questions designed by a powerful AI system
Leverage AI to empower frontliners and scale operational excellence
AI streamlines the inner and outer loop, enabling actions and pushes feedback to the frontline in real-time. Empower your frontline with the ability to understand the customer experience (CX).
Role-specific dashboards
For empowering frontliners and compelling them into action
Automated
workflows
Powering service learning and recovery at scale
Verbatim
Themes
Use our AI-driven analysis and identify key areas of performance and improvement
Improve and scale without limits
Enable a strategic NPS loop to make truly ROI based improvements
Text and Sentiment Analysis
Transform unstructured customer feedback and verbatim into structured sentiment and intent analysis
Root Cause Analysis
Let our advanced AI-driven platform do the heavy lifting and analyse the data for you
NPS with Context
Bring operational and NPS data together to understand past and present context to build and implement strategy for change
Bring customer sentiment to life throughout your organisation
Improve Customer Empathy
Build and strengthen the organisational customer centric culture by bringing customer empathy to both the frontline and back-office teams
Create brand ambassadors
Empower frontliners and make them proud of being organisational brand ambassadors
See how leading brands are driving market share using NPS
…and many more.
Case Studies
How Tops Day Nurseries Increased Customer Advocacy to Drive Business Outcomes
Discover how Tops Day Nurseries increased their NPS and Employee NPS scores through the closed-loop feedback process.
“I cannot imagine how we could replace this system and the insights it provides now that it’s embedded into our day-to-day management.”
Sam King
Chief Executive Officer, Tops Day Nurseries
RESONATE ECHO APP
Stay connected to your customers wherever you go
Are you new to NPS?
Are you new to NPS, or would like to know more about how NPS programs can help you increase your competitive advantage, meet your business goals and grow revenue? Let’s talk!
Related Resources
Reports and Whitepapers
Integrating NPS with Data Strategy
Discover how integrating NPS into data strategies can optimize marketing, enhance customer insights, and drive business growth.
Videos
Improving Customer Relationships with NPS Strategies Featuring Ausfine Foods
Explore Ausfine Foods’ CX journey, overcoming survey fatigue with NPS strategies for better customer engagement in this success interview.
Blog
Different Types Of NPS – Why And When To Use Them
All of us have, at some point, received a text or email survey from our favorite service provider asking “How likely are you to to recommend us to a friend or colleague?”.
