CUSTOMER EXPERIENCE
MANAGEMENT PLATFORM
From Feedback to Action in Minutes with AI-Driven CXM
An AI-powered customer experience management platform that helps you move beyond just running customer surveys.
Win customer loyalty by improving each experience
Bring customer-centric culture to life in your organisation.
“Resonate allows us to learn, adapt and best serve our customer in a changing retail environment.“
Madeline Harris
National Customer &
Communications Manager
Rebel Sport
“Resonate has been helpful to gain family and staff feedback.”
Brooke Doherty
Childcare Centre Director
Thrive Early Learning Centre
“A key enabler for my business!”
Samuel Krishnamoorthy
Head B2B – Country Head
brillen.de
“Highly recommend Resonate for their CX knowledge and expertise.”
Beck Davis
Customer Experience Lead
Bluescope
“Resonate allows us to see the drivers that customers are happy and unhappy with.”
Jennifer Karcz
Store Manager
Super Cheap Auto
“Powerful platform for providing valuable real time insight on customer satisfaction levels.“
Samar Ahsan
Manager
St. Johns Ambulance
“Seamless integration, collaboration and support.“
Rajender Singh
IT Application Support Officer
Latrobe Community Health Service
It starts with listening
Automated, multi-channel, real-time feedback capture.
Automated Omni Channel Surveys
Let our technology help you reach your customers across channels and touchpoints of their choice.
Increased Response Rates
Let our advanced AI-driven platform analyse unstructured data and automate surveys that elicit the best responses.
Multi-Touchpoint Feedback
Highlight trending topics and gain immediate insights into what requires your attention at critical moments.
Act with clarity and discover opportunities
Role-specific dashboards to make actioning fun and rhythmic.
Automated workflows powering service recovery at scale.
Powerful AI-driven platform for identifying key areas of performance and improvement from the CS team to the business unit level.
Improve and scale without limits
Deep dive into each experience to understand the why before investing in improvements, driving true revenue growth and competitive advantage.
Contextual Data
Tie in contextual data with experience data to get valuable business insights, not just a score.
Text and Sentiment Analysis
Transform unstructured customer feedback, sentiment, and verbatim into clear insights.
Root Cause Analysis
Let our advanced AI-driven platform do the heavy lifting and analyse the data for you.
Ready To Take NPS From Good To Great?
Run a Net Promoter System designed for everyone
No PhD in Data Analytics? No problem! Whether you’re a frontline hero or the CEO, our NPS platform feels like it was tailor-made just for you. With our platform, everyone’s equipped, involved, and primed to innovate.
Platform Features
All-in-one CXM solution
Everything you need in one, easy-to-use platform.
Manage The Customer Journey
All touchpoints in one place.
Your customers have a plethora of ways to interact with you. Connect all the customer touchpoints together and actively monitor each phase of their customer journey.
See how leading brands are driving market share using CXM
…and many more.
Case Studies
The Power of Customer
Feedback with Rebel
Find out how Rebel, the Super Retail Group and Resonate have been working together to drive customer experience throughout their organisation.
“Super Retail Group has been using Resonate as its partner in gathering insights into customer needs & behaviours over 5 years.”
Wayne Tozer
Executive General Manager
Retail Sports Division
RESONATE ECHO APP
Stay connected to your customers wherever you go
Start accelerating customer delight
We are passionate about driving business growth and creating a lasting competitive advantage by helping you manage delightful customer experiences.
FAQs
A customer experience platform (also called customer experience management platform or CXM platform) is a comprehensive tool that businesses use to manage, analyse and improve customer interactions and relationships across all online and offline channels. These customer experience solutions collect feedback from all customer touchpoints as well as the existing base of customers to provide decision-makers insights on how to increase conversions, reduce churn and increase loyalty.
The Resonate CX customer experience management platform is AI-driven. It gives businesses a real-time, holistic view of customer behavior at every contact point. This empowers businesses to close the loop effectively and on time. Using AI technology in CXM platform, it allows businesses to do in-depth data analysis to reveal actionable insights helping businesses to proritise and invest in the right products, processes and policies.
The Resonate CX platform leverages AI to capture feedback seamlessly across the entire customer journey, including:
• Interactions/Touchponts
• Customer Support Interactions
• New enquiries
• Purchasing/Onboarding
• Fees change
• Episodes
• Exits
• Transitions
• Tours and Post-tours
• Lifetime experience
• Purchasing/Onboarding
• Product and Service Usage
• Loyalty and Retention Touchpoints
• Digital and Physical Spaces
• Customer Relationship Building, and more.
Moreover, customer feedback collection can be tailored specifically to your industry needs. For example, Childcare/Nursery industries can collect feedback from various interactions and touchpoints such as new enquiries and fees change. They can also collect feedback during onboarding, child exit, after room transition, tours, etc.
The same tailored customer feedback collection applies for all other industries such as real estate, LGAs and non-profit organisations, retail, B2B, and more. This ensures that everything is being measured throughout the entire customer journey.
While our platform covers all stages of the customer journey, we recommend customers start with one or two key touch-points as a pilot before expanding to additional areas.
Once feedback is collected, the platform provides robust tools to close the loop efficiently. Its AI-powered features—including text analytics, sentiment analysis, and a data insight studio for both structured and unstructured data—deliver actionable insights that drive impactful improvements.
Resonate CX’s customer experience management platform includes built-in AI analytics tools that simplify turning raw data into meaningful insights. You don’t need a PhD in data analytics or thousands of hours of experience analysing specific types of customer feedback—the platform is designed to do all the heavy lifting for you in real-time.
This keeps you and other key decision-makers from drowning in data and lets you focus on developing more fulfilling customer journeys and can priortise and invest in the right products, services and policies.
The platform can bring many impactful benefits to your business by streamlining customer feedback, unifying data insights and enabling action chance across teams. Businesses that adopt the Resonate CXM platform enjoy the following benefits:
1. Improved Customer Loyalty (reduce churn): Resonate CX gives your business timely and accurate data to act on customer needs, laying the groundwork for trust and repeat business. The fast resolution speeds enabled by Resonate CX’s AI tools can even increase the chances of converting dissatisfied customers into brand advocates.
2. Personalised Experiences: In today’s era of mass customisation, being competitive often hinges on your capacity to provide each customer with tailored experiences. A better CX platform will give you the data and the insights to do exactly that, faster than ever before.
3. Better Prioritisation of Investment: Accurate feedback from Resonate CX will help your business understand what customers value, allowing businesses to confidently invest in the right product, service or/and policy.
4. Increase in Revenue: Promoters are more likely to purchase again, and more importantly, they also drive additional sales through valuable word-of-mouth referrals, giving you even more opportunities to develop a committed customer base. This brings down business costs like the cost of acquisition and so on.
To get started with Resonate CX’s customer experience management platform, simply reach out to our team for a personalised demo. We’ll guide you through every step of assessment and setup to ensure a smooth start.
If you’re still exploring options, consider scheduling a CX workshop with our experts instead. We also offer a range of case studies and articles that illustrate how the right CX solutions can drive impact for your business.
Absolutely. Our CXM platform adheres to stringent data privacy and security measures, compliant with ISO/IEC 27001:2013 standards for Information Security Management. We employ industry best practices such as encryption, access control, and regular audits to ensure the confidentiality, integrity, and availability of client data.
We ensure compliance with data protection regulations such as GDPR through strict adherence to ISO/IEC 27001:2013 standards. Our policies and procedures are designed to protect personal data and ensure regulatory compliance.
We can get you set up and running in as little as 2 weeks!
Absolutely! You can book a demo here and we will get in touch with you shortly.
We offer a standard platform based on industry best practices, but we understand that every company is unique. Therefore, customisation to meet your specific organisational needs is possible.
Your dedicated Customer Success Manager will provide comprehensive training and ongoing support during and after implementation to ensure your team can fully utilize the platform and work with you to achieve the best results.
Resonate CX maintains a broad offering that covers most industries, with particular expertise in Retail, Education and Childcare, B2B, Local Government Areas (LGAs), Non-Profit Organisations, and Real Estate.
The platform offers easy-to-use data analytics, providing valuable insights without needing to be a data analyst.
The platform is flexible and continuously updated with new features to meet your evolving business needs.
We are committed to providing a clear and upfront pricing with no hidden or additional costs, covering unlimited users for businesses of all sizes.
Yes, it is possible and would vary based on your business.
Related Resources
Guides and Ebooks
Introduction to Launching Successful CX Programs
Learn how NPS works and understand closed-loop feedback to elevate your CX strategy.
Guides and Ebooks
Quick Guide to Level Up Your CX Program
Discover industry-insider tactics for perfecting your CX Program in this quick guide that can help industries of all sizes.
Blog
Customer Service vs. Customer Experience: What’s the Difference?
Picture this: you walk into a coffee shop and are greeted with a warm smile and an enthusiastic, “What can I create for you today?”
