All-in-One Experience Management Platform

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Customer Delight
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50M+

Transformed Experiences

8K+

Global super-users

4.6

Global SaaS Rating

The Biggest Names in the Game Love Us

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and many more...

Every step of your CX journey, Powered by AI

THE FUTURE OF EXPERIENCE MANAGEMENT IS HERE!

Meet Your Personal CX Analyst

Capture

AI asks the follow-up questions you forgot to — so you always know the why, not just the score.

Analyse

Most platforms tell you what happened. Resonate tells you why — and the themes.

Act

Detect the friction your customers haven't complained about yet — before it becomes a churn risk.

AI-Powered Close the Loop - Respond at critical moments with AI-drafted replies

Improve

No more chasing analysts or building decks. One live source of truth, always ready to present.

Overwhelming data?

Insights hidden in endless reports.

Manual surveys?

Wasting hours every week.

Scattered feedback?

No singular customer view.

Sick Woman

Can't prove CX ROI?

Years to see ROI.

Most CX programmes just generate data. Ours generates results.

Resonate CX unifies every feedback channel into one AI-powered platform where it surfaces the drivers automatically, and closed-loop workflows route every signal to the right team. You're live in 3 weeks, acting in 3 clicks, and proving ROI in 3 months instead of waiting months to onboard or years to see results.

Solution for every use case

All-In-One Experience Management Platform

Resonate CX turns customer and employee feedback into clear priorities, closed loops, and measurable revenue across every industry, every touchpoint, and every team.

Live in 3 weeks

Act in 3 clicks

ROI in 3 months

Customer Experience

Know exactly what customers feel at every touchpoint — and what to fix first. From real-time feedback loops to AI-driven root cause analysis, every CX signal becomes a clear action for your frontline teams. 

Learn more Request demo

Voice of the Customer

Your customers are telling you what they need. Are you hearing it in time to act? Resonate CX's VoC platform turns raw survey feedback into prioritised action lists — without the spreadsheet gymnastics.

Learn more Request demo

NPS Platform

Move from score-watching to score-moving. Our NPS platform shows you the why behind every promoter, passive, and detractor — with the closed-loop tools to turn detractors into advocates. 

Learn more Request demo

Employee Experience

Unhappy frontline teams deliver poor CX. Understand what's really driving engagement before it shows up in attrition rates and customer complaints. Hear your people. Act fast. Retain the best. 

Learn more Request demo

Complaints Experience

Unresolved complaints don’t just cost you customers — they can damage your reputation. Spot recurring issues early, close the loop faster, and turn unhappy customers into loyal advocates through meaningful action.

Learn more Request demo

Growth Begins with Great Experiences

Consult an expert

Launch Faster 

Get your NPS program up and running is just 3 weeks vs months!

Make Actioning Feedback Easy

With role-specific dashboards, acting on feedback becomes a habit. Feedback flows rhythmically. Opportunities are never missed.

Powered by AI

Pair automation and AI to streamline your operations and transform unstructured feedback into clear insights

Turn Performance Into Results

Automation allows you to scale multi-touchpoint programs and multi-channel feedback without having to manually send surveys.

Dedicated CX Expert Support

We go beyond software and hold your hand throughout your CX journey.

Real programmes. Measurable results. Every industry. 

Customer Success Stories

Our clients don't just implement Resonate CX — they use it to make decisions that move the business. Here's what that looks like in practice. 

  • Retail

    Rebel: Customer-Led Growth Across 90+ Stores

    Embedded real-time feedback across 90+ stores, driving strong NPS growth and customer-led business decisions.
    Read case study See all stories
    rebel-logo

    90+ Stores 

    Network-Wide CX Coverage 

    Live Since 2011

    14+ Years of Continuous Improvement 

    4 Channels

    Omni-Channel Feedback Unified 

    "Resonate CX has been instrumental in assisting the Sports division as it develops further into a true customer centric organisation and we look forward to the future of this ongoing partnership."

    Wayne Tozer

    Executive General Manager Retail | Sports Division

  • Childcare | Early Education

    Junior Adventures Group: Always-On CX for 100,000+ Children

    Replaced annual surveys with always-on CX across 1,000+ schools and 100,000+ children, driving real-time decisions.
    Read case study See all stories

    1,000+

    Schools Supported

    100K+

    Children Reached 

    Annual → Always-On 

    Real-Time Feedback

    "We chose Resonate CX because it’s a beautiful, simple program that our teams use very easily. It’s intuitive and provides us with exactly what we need in terms of family relationships."

    Sam Wallace

    Group General Manager | Product and Partnerships

  • Real Estate

    Spacemade: Weekly CX Signals Replace 12-Month Surveys

    Swapped 6–12 month surveys for weekly CX signals, lifting response volume 25% to enable proactive retention.
    Read case study See all stories

    +25%

    Feedback Response Uplift

    Weekly

    Always-On CX Cadence

    1 Project

    Landlord-Funded Capital Investment 

    "The onboarding went really smooth. We didn’t have to worry about too much. You were advising us well throughout and kept us on track with our project plan. It was flawless and worked very, very well."

    Nicholas Hunt

    Chief Operating Officer

  • Public Utility

    Infrastructure

    TasNetworks: From 140 to 5,000 Monthly CX Responses

    Replaced a decade-old VoC programme with real-time CX, growing monthly feedback from 140 to 5,000 responses.
    Read case study See all stories

    +140 to 5K 

    Feedback Volume Growth 

    2 Days 

    Survey Turnaround (was 4–6 weeks) 

    Statewide 

    Real-Time CX Visibility 

    "Our scores have stabilised, and we have far greater confidence in our decisions. The programme is now a true driver of customer-centric change."

    Adam Hinds

    Leader | Customer Experience

  • Healthcare

    Non-Profit

    Latrobe Community Health Service: 61% More Feedback, NPS Peak of +77

    Achieved a 61% increase in feedback responses and an NPS peak of +77, closing the loop on community health experience.
    Read case study See all stories
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    61% 

    Feedback Response Increase

    +77 

    NPS Peak Score 

    30+

    CX Champions Embedded 

    "To be able to manage and design services whether they're new or for service improvement without a platform like Resonate CX—that has such powerful capabilities—would be impossible."

    Michelle Webster

    Manager | Business Development

  • Real Brands. Measurable Results.

    Discover how leading brands improved customer experiences, drove measurable growth, and turned feedback into actionable results. 

    Real organisations. Real outcomes. Act in real time. 

    See all customer success stories

Recognised for CX Excellence Spring 2026 

What Leaders Say — in Their Own Words 

  • “Resonate CX gives Clark Rubber real-time visibility into customer feedback across our entire store network."
    Matthew Gannon

    General Manager Retail Operations
    Clark Rubber

  • “Resonate CX has been helpful to gain family and staff feedback."
    Brooke Doherty

    Childcare Centre Director
    Thrive Early Learning Centre

  • “Instant actionable information, which supports the ability to address detractors and the automation of amplifying customers who champion our business.“
    James Johnson

    CFO
    Mitre 10

  • “In-depth customer experience insights into the experience of our customers that delivers.“
    Zeljko Dzambo

    NSW Cluster Manager
    Total Tools and Hardware Group

  • “Highly recommend Resonate CX for their CX knowledge and expertise.”
    Beck Davis

    Customer Experience Lead
    Bluescope

  • "The most important KPI I measure my business and staff with!"
    Samuel Krishnamoorthy

    Head B2B - Country Head UK
    brillen.de by SuperVista AG

  • "The setup was straightforward. The team at Resonate CX is a strategic partner in developing our VoC, and is always readily available to assist."
    Rebecca Skeete

    General Manager, Sales and Service
    St. Johns Ambulance NSW

  • "Resonate CX allows us to learn, adapt and best serve our customer in a changing retail environment."
    Madeline Harris

    National Customer & Communications Manager
    Rebel Sport

  • “Seamless integration, collaboration and support.“
    Rajender Singh

    IT Application Support Officer
    Latrobe Community Health Service

  • "Valuable tool to harness the voice of customer."
    Dave Hallewell

    Retail Customer Experience Specialist
    Super Cheap Auto

  • “Resonate CX provides in-depth analysis of feedback, helping organisations understand trends and insights that drive improvement."
    Melissa Falero

    Head Of Operations
    Thrive Early Learning Centre

  • "Resonate CX has been extremely helpful and insightful in my stores."
    Matt Steinbergs

    Area Manager
    Super Retail Group

  • "Overall implementation was smooth, integrating seamlessly with our existing database."
    Richard Cleary

    Customer Experience Manager
    Bright Horizons UK

  • "Easy to navigate. Great for deep diving for strategy planning."
    Rob Mason

    Store Manager
    BCF - Boating Camping and Fishing

We play well with CRMs, APIs, and HRIS — and we build the connection for you. Your existing stack, your existing workflows.

Resonate CX sits on top and makes everything smarter.

Frequently Asked Questions

Resonate CX is an all-in-one, AI-powered Experience and Feedback Management platform which includes: Customer Experience (CX), Voice of the Customer (VoC), Employee Experience, and Complaints Management. It is designed for mid-market and enterprise organizations across industries like retail, real estate, early education, and B2B, helping them capture feedback, analyze customer sentiment, and turn insights into actionable growth strategies. It allows organizations to see how customer experience and employee engagement correlates with customer truth.

Resonate CX offers Social Suite which bridges the gap between private customer and employee feedback and public brand reputation — converting survey respondents into online reviewers via Review Amplifier, and centralising Google review monitoring and in-platform responses across all locations through the Reviews Manager dashboard. 

A CRM manages transactional data, while Resonate CX focuses on the "experience" layer to understand and act on customer feedback in real-time. 

Learn more about the differences between a CRM and a CXM here.

Qualtrics and Medallia have built a platform for enterprises with dedicated research teams, six-figure implementation budgets, and a PhD on retainer. Impressive? Absolutely. Built for you? Probably not. 

Resonate CX delivers the same enterprise-grade infrastructure — AI-powered insights, closed-loop feedback, real-time benchmarking — without the complexity that comes with it. Purpose-built for CX managers and frontline leaders who need to act, not admire dashboards. 

Enterprise rigour. Zero of the friction. 

Yes, it captures feedback thru a customized survey form which are sent across various channels including SMS, email, web intercepts, and even physical installations and QR codes throughout the customer or employee journey. 

Resonate CX is compliant with the Australian Privacy Act 1988, EU GDPR, UK GDPR and holds ISO 27001 certification meaning your data is protected to internationally recognised standards throughout your migration and beyond. 

AI sits at the heart of the platform. It automatically analyses large volumes of unstructured feedback using Text Analytics, identifies emerging risks and trends through CX Risk Radar, and delivers instant, plain-language summaries of customer or employee sentiment.

This saves teams hundreds of hours of manual analysis. For deeper insight, Robyn AI acts like a personal CX analyst, helping teams ask questions, uncover patterns, and understand what to do next.

Yes. Risk Radar is an AI-powered risk management system that continuously detects and surfaces operational and legal risk signals before they spread, helping leaders act early to prevent losses. Powered by AI, it provides a unified, real-time dashboard where executives can monitor active and mitigated risks across both operational and legal categories, view risk trend lines over time, and read the underlying customer or customer feedback driving each signal — all in one place.

Reports can be filtered by location, team, journey stage, or customer type to provide role-specific insights. Based on the inputs we get from the CRM we can enhance your CX data.

The platform turns feedback into action by connecting customer or employee signals directly to the right teams, so issues can be addressed quickly instead of sitting in dashboards. 

It supports both the inner loop and outer loop of CX. The inner loop helps frontline teams respond to individual respondent’s issues in real time, close the case, and recover the experience. The outer loop helps leaders identify recurring patterns, fix root causes, and improve the broader customer journey. 

This means teams are not just measuring feedback. They are closing the loop, resolving issues, and making changes that improve the customer or employee experience over time. 

Every piece of feedback, positive or negative, can trigger a traceable response workflow. The right team is alerted, the required action is assigned, and the outcome is recorded and tracked. 

This means organisations can see not only what customers are saying, but what was done about it — from individual follow-up through to broader service improvements. 

Yes. The platform allows clients to benchmark their CX programme performance against industry peers, including NPS, CSAT and CX driver satisfaction. 

Benchmarks are calculated by industry and territory, then updated weekly so leadership teams always have current, meaningful external context — not outdated market averages. This helps organisations set more competitive goals, track where they stand, and identify where they need to improve.

Benchmarking is currently available for selected industries and geographies, with coverage expanding quickly. 

Yes. Resonate CX is designed to work with existing technology environments through a strong mid-layer API that can receive and send data between systems.

This allows customer or employee feedback, operational data and action workflows to connect across tools such as CRM, POS, HRIS and service platforms, without requiring teams to completely replace their current tech stack. 

Integration requirements vary by system, but the goal is simple: help your existing tools work better together and make customer feedback easier to act on. 

Resonate CX supports multi-language logistics and regional segmentation to maintain program integrity at a global scale. 

Most Resonate CX clients are fully live within 3 weeks. Our implementation team manages the setup, integrations, and onboarding — so your team can focus on insights from day one. See verified customer reviews on G2.

Implementations typically go live in 2–3 weeks, with the platform proven to deliver measurable ROI within the first 90 days. Read what customers say about implementation and ROI on G2 Reviews.

Resonate CX is a strategic partner, not just a software vendor. Our team of Customer Success Managers guides you through the entire lifecycle of your CX program: from launching your initial VoC strategy to mapping the customer journey, benchmarking performance, and optimizing your programs to take your customer-centric culture to the next level. 

Pricing is tailored to your organization’s scale, active channels, and specific solution modules. We offer transparent Essential, Growth, and Enterprise tiers with unlimited user access. Subscriptions are structured as annual agreements to ensure full strategic support and maximum ROI.

We are the perfect CX Partner for you

Ready to make customer feedback your biggest growth lever? 

Join 8,000+ CX professionals using Resonate CX to listen, learn, and act in real-time. 

Gain market share

Reduce churn

Grow revenue

Book a demo

More Resonate CX Resources

View All Resources

  • Blog

    Replacing GetFeedback’s Salesforce Integration: The IT Team’s Guide to Switching CX Platforms Without Breaking Things 
    Replacing GetFeedback Salesforce integration requires rebuilding survey triggers, data mapping, case workflows, and analytics feeds. This guide helps IT teams migrate safely without breaking Salesforce processes.
    Read article

  • Report and Whitepaper

    Current State of Omni-Channel Retail 2026 Australia report cover showing retail insights dashboard and analytics summary

    Current State of Omni-Channel Retail Report 2026 | Australia
    Explore omni-channel retail in Australia, with insights into customer behaviour, friction points, and growth opportunities.
    Access report

  • Event

    Current State of Omni-Channel Retail: Market Research 2026 | Australia | Event
    Watch the on-demand session with Mita Bedi exploring the future of omni-channel retail, evolving consumer expectations, and connected retail experiences.
    Watch video

  • Case Studies

    resource-case-study-rebel-main-banner

    Rebel | Case Study
    Embedded real-time feedback across 90+ stores, driving strong NPS growth and customer-led business decisions.
    Read case study

  • Guide and eBook

    Introduction to Launching Successful CX Programs

    Introduction to Launching Successful CX Programs | Guide
    Learn how NPS works and understand closed-loop feedback to elevate your CX strategy.
    Download eBook

  • Testimonial

    Elevating Customer Experience and Drive Growth with TheirCare

    Elevating Customer Experience and Drive Growth with TheirCare | Video
    Discover how TheirCare revolutionised how they track, analyse, and improve customer experience (CX) at every touchpoint.
    Watch video

CX TECHNOLOGY

Customer Experience Platform
Employee Experience Platform
Complaints Experience Platform
Net Promoter Score Platform
A.I. Driven Conversational Survey
AI-Powered Text Analytics
Facial Emotion Analytics

CX RESOURCES

What is Customer Experience Management
What are the common CX Metrics
What is Net Promoter Score
Why Voice of the Customer Program
Resonate CX Blog
CX eBooks and Guides

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