SOCIAL EXPERIENCE
MANAGEMENT PLATFORM
Grow with your brand reputation
Increase your review rating, and close the loop on your online reviews!
Power up reviews. Resolve complaints. Drive conversions.
Bring customer-centric culture to life in your organisation
“Resonate allows us to learn, adapt and best serve our customer in a changing retail environment.“
Madeline Harris
National Customer &
Communications Manager
Rebel Sport
“Resonate has been helpful to gain family and staff feedback.”
Brooke Doherty
Childcare Centre Director
Thrive Early Learning Centre
“A key enabler for my business!”
Samuel Krishnamoorthy
Head B2B – Country Head
brillen.de
“Highly recommend Resonate for their CX knowledge and expertise.”
Beck Davis
Customer Experience Lead
Bluescope
“Resonate allows us to see the drivers that customers are happy and unhappy with.”
Jennifer Karcz
Store Manager
Super Cheap Auto
“Powerful platform for providing valuable real time insight on customer satisfaction levels.“
Samar Ahsan
Manager
St. Johns Ambulance
“Seamless integration, collaboration and support.“
Rajender Singh
IT Application Support Officer
Latrobe Community Health Service
Supercharge your social to drive growth
Optimised survey flows for higher customer engagement
Simplified Call-to-Actions
Easy and seamless way to share reviews
THE EASIEST WAY TO GET MORE REVIEWS
Review Amplifier
Grow your brand’s reputation by leveraging your happy customers. Turn your brand advocates into 5-star Google reviews.
Gain customer trust
Achieve a higher Google review score to help win customer’s trust.
Stand out from the competition
Get more customers that are attracted to higher scores and total reviews.
Balance out the negative reviews
Minimise the impact on your score of negative reviews with more reviews.
Gain customer trust
Achieve a higher Google review score to help win customer’s trust.
Stand out from the competition
Get more customers that are attracted to higher scores and total reviews.
Balance out the negative reviews
Minimise the impact on your score of negative reviews with more reviews.
Organic reviews, as simple as 1, 2, 3.
Getting organic Google reviews for your business can be difficult. Google Amplifier ensures every respondent is asked to leave a review on Google. It even directs them to the right survey based on location. This means more reviews to help you stand out from the competition.
STEP 1
NPS Survey
Collect feedback.
STEP 2
Thank you message
Ask all respondents to leave a review.
STEP 3
Post review
Collect more 5-star reviews.
Make reviews your superpower
Social Reputation Manager
Enhance your brand’s reputation by closing the loop on your online reviews. Track, analyse, and respond to your online reviews in one place.
Be on top of your brand image
Keep track of your reviews and easily rectify damage before your customers read it.
Protect revenue from falling
Manage your reviews to drive scores up and in turn grow revenue.
Responding to reviews improves your scores
Maximise the chances of negative reviewers improving or removing their review.
Be on top of your brand image
Keep track of your reviews and easily rectify damage before your customers read it.
Protect revenue from falling
Manage your reviews to drive scores up and in-turn grow revenue.
Responding to reviews improves your scores
Maximise the chances of negative reviewers improving or removing their review.
You’re in control with Social Reputation Manager
Social Reviews Manager helps you respond to and track your Google reviews. And it easily allows your team to manage customer feedback and reviews across multiple Google My Business accounts – all from one place.
Track
Analyse
Respond
Leverage AI to empower frontliners and scale operational excellence
AI streamlines the inner and outer loop, enabling actions and pushes feedback to the frontline in real-time. Empower your frontline with the ability to understand the customer experience (CX).
Respond to your reviews in one place
Save time by handling negative reviews in one place and drive scores up.
Stop falling revenue
Increase the likelihood of customers reversing negative reviews that impact your bottom line.
Boost your brand’s image
Rectify negative reviews to mitigate damage before potential customers read it.
See how leading brands are driving market share using SXM
…and many more.
RESONATE ECHO APP
Stay connected to your customers wherever you go
Give your brand the reputation it deserves.
Are you new to NPS, or would like to know more about how NPS programs can help you increase your competitive advantage, meet your business goals and grow revenue? Let’s talk!
Related Resources
Guides and eBooks
Introduction to Launching Successful CX Programs
Learn how NPS works and understand closed-loop feedback to elevate your CX strategy.
Guides and eBooks
Preparing for Co-Creation with End-Users and Customers
Enhance co-creation with our CX checklist: a strategic guide for leveraging customer feedback in product and service innovation.
Blog
Customer Journey Mapping: A Comprehensive Guide
Imagine you’re on a road trip. You’ve got your snacks, your playlist, and a destination. But instead of a map, you decide to wing it. Sounds adventurous, right?
Resonate Social Suite
Convert your NPS promoters* into 5-star reviews and increase revenue. Allow your team to respond to reviews across multiple Google My Business accounts in one place and elevate your brand’s image by reaching out to customers who leave you a Google review.