B2B customer experience management solutions
Gain a competitive edge in the B2B landscape with AI
Elevate your position in the industry by enhancing client relationships through scalable, enterprise-wide customer-centricity. Integrate customer experience management into your core business processes to drive growth and uncover new revenue streams
Client growth and acquisition slowing down?
Listening to your customers rhythmically can provide you valuable insights to help you overcome disruptions from your competitors.
What
if you
could
Revive dormant clients and grow revenue
Increase the average length of projects
Optimise team resources servicing your clients
Actively build recommendations and referrals
Build future offerings backed by data
Win customer loyalty by improving each experience
Bring customer-centric culture to life in your organisation
“Resonate allows us to learn, adapt and best serve our customer in a changing retail environment.”
Madeline Harris
National Customer &
Communications Manager
Rebel Sports
“A key enabler for my business!”
Samuel Krishnamoorthy
Head B2B – Country Head
brillen.de
“Resonate has been extremely helpful and insightful in my stores.“
Matt Steinbergs
Area Manager
Super Retail Group
“Resonate provide excellent communication, advice and the platform for our company to receive valuable client feedback.“
Steve Helliger
Director Meat Division
Ausfine Foods
“Valuable tool to harness the voice of customer.”
Dave Hallewell
Retail Customer
Experience Specialist
Super Cheap Auto
“The interfacing is very user friendly, and the ability to filter and drill down through results is helpful when creating action plans instore.“
Jo-Anne Nel
Store Manager
Rebel Sports
“Resonate allows us to see the drivers that customers are happy and unhappy with.”
Jennifer Karcz
Store Manager
Super Cheap Auto
Increase lifetime value of the customer by understanding them better
Compete with data
Our AI-native text analytics engine help you identify the trends as they develop and help you grow faster than your competitors.
Active feedback actioning
Action the feedback faster and make improvements to strengthen client relationships.
Find the sentiments
Discover the customer sentiments and find out the things you are doing well and the ones you need to improve.
Drive change across the organisation
Manage cultural change at scale without having to push from the top
Empower every team with insights into what delighted the customer and what created pain
Create an uplift in productivity across each staff member, multiplying the ROI of insight
Role-based reporting
Every team and individuals are provided with the insights and snapshots that concerns them the most, increasing the efficiency.
Find the why
Detailed feedback combined with the contextual data provide your teams to find the why behind every feedback.
Keep track of your team
With an easier way to track your team activities, you can increase your team’s productivity to provide the best experience.
Create a difference by understanding the whole journey
Getting to know your customer’s full journey helps you break silos and make improvements which affects the whole journey rather than single touch points.
Understand the complex ecosystem of influencers
Understand every touch point and their importance in the journey to prevent customers from churning
Discover which points are creating a potential loss in revenue
Improve customer experience continuously to compete with disruptions
See how leading B2B companies are driving market share using our AI-powered CXM
…and many more.
CUSTOMER SUCCESS STORIES
The perfect CXM partner for you
Discover unparalleled CXM success with us. Our track record of elevating customer experience journeys has consistently delivered outcomes for companies across all industries worldwide.
Case Studies
Positioning Workspace Group as a customer-centric organisation
Discover how Workspace Group streamlined processes and drove sustainable growth in the real estate industry.
“I was very impressed with how quickly Resonate CX was able to get things set up and in place, including helping redesign our survey and launching their full reporting suite.”
Greg Absalom
Customer Insight Manager
Workspace Group
Case Studies
How Workplace Assured Transformed B2B CX
Discover Workplace Assured’s success in elevating customer experience through feedback-driven strategies
“We wanted to work with a partner who would help us navigate the waters of a Voice-of-Customer pilot as part of our digital customer-first transformation. ”
Mei Koon
General Manager, Marketing & Communications
NSW Business Chamber
Get ready to increase lifetime value of your clients and grow your business
Talk to specialists from Resonate to learn more about how our platform can help you.
Related Resources
Guides and eBooks
Quick Guide to Level Up Your CX Program
Discover industry-insider tactics for perfecting your CX Program in this quick guide that can help industries of all sizes.
Guides and eBooks
Evolving Customer Experience (CX) Management Programs
Explore groundbreaking strategies in CX experience management to elevate customer engagement and drive business growth.
Blog
Why Customer Feedback Programs are Essential for B2B Companies
Traditionally customer feedback programs have been considered essential for business to consumer companies. When a consumer interacts with a brand, seeking feedback about the experience has become the norm and an expectation.
