RESONATE CX RESEARCH
How Australian E-commerce Shoppers Changed in 2021
A Consumer Experience Study by Resonate.CX
Our report offers a meticulous examination of the 2021 consumer trends, providing a roadmap for enhancing the e-commerce experience.
What to Expect
In an unprecedented year, the Australian e-commerce landscape underwent significant transformations.
Demographic and Behavioral Shifts
An analysis of how shopping patterns have evolved across various demographics post-pandemic.
Emerging Consumer Personas
Identification of key customer types shaping the e-commerce domain.
Satisfaction and Expectations
Insights into customer satisfaction levels with e-commerce services and their evolving expectations.
Strategic Opportunities
Concrete strategies for improving customer experience based on the identified trends and consumer feedback.
