MARKET INSIGHT REPORT
Consumer Insights Report: What CX is Driving In-Store Conversion
Get first-hand insights on huge conversion opportunities. Leverage CX expertise, dominate the retail landscape, and maximise ROI with expert-level CX insights.
Revealed: The secret customer experience strategies to dominate in a downturn
Insights you can expect from this report
Dive into the minds of retail shoppers and discover game-changing strategies to dominate the retail market. Our comprehensive report reveals critical insights that can transform your business approach.
NEO vs Traditional mindsets
Get detailed breakdown of shopping behaviors, preferences, and motivations.
Drivers of in-store shopping
Uncover what brings each consumer group through your doors.
Hidden pitfalls costing you conversions
Identify and eliminate common barriers to purchase.
Secrets to increasing conversions and recommendations
Leverage the psychology of impulse buying, especially among consumers with a NEO mindset.
Strategies for surviving economic pressures
Navigate inflation and changing consumer behaviors effectively
Dream customer experience and more
Learn what creates an exceptional shopping experience for each group. Learn how to optimise your space to reduce churn and boost sales.
This report will bring valuable insights to
Chief Executives and Senior Management
Use the insights provided to refine business strategies, tailor brand offerings, and create personalised experiences that resonate with the target audience.
Business Owners and Decision Makers
Uncover the truth about how the overall customer experience can be the difference between success and failure for your company’s bottom line and profitability.
Retail Executives and Head Managers
This report will provide the knowledge and strategic direction necessary to optimise day-to-day retail operations, improve customer experiences, and ultimately drive sales growth.
Related Resources
Webinar
The Current State of Brick-and-Mortar Retail Customers 2023 | Webinar
Join the Live Webinar on Resonate’s Market Research on the current state of Brick-and-Mortar Retail Customers.
eBook
Moving Towards Omnichannel Customer Experience for Retail | eBook
Explore key strategies for retail businesses to enhance customer experience across multiple channels and leverage omnichannel approaches effectively.
Blog
How to Design a Killer NPS Program For Retailers
Clients often ask me about designing an NPS program for a retail environment. Based on my experience, considering the emotional
