Workplace Assured Case Study
Embark on an enlightening journey through the B2B landscape with the Workplace Assured case study.
Transforming CX in B2B
Discover how Workplace Assured Transformed B2B CX
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Leveraging Customer Feedback for Success
Tailored feedback program
The intricate process of designing a feedback program from the ground up, tailored to unique organizational needs.
Boosting B2B response rates
Strategies that achieved over 25% response rates, illustrating how to engage B2B clients effectively.
Improving customer advocacy
Approach taken to capture and enhance customer advocacy scores over time.
Quick service improvements
Insights into the operational changes driven by customer feedback that led to swift service improvements.
Active B2B customer feedback loop
How Workplace Assured made a compelling case for the value of an active customer feedback loop in a B2B setting.
“We wanted to work with a partner who would help us navigate the waters of a Voice-of-Customer pilot as part of our digital
customer-first transformation.
The integrity and commitment of the Resonate team is something not often come upon in partner. Our journey was made so much more effective and efficient because we knew they were in it for our success.“
Mei Koon
General Manager | Marketing and Communications | Workplace Assured
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