CoFFEE WITH RESONATE
How Junior Adventures Group is Transforming Outside School Hours Programmes with AI-Powered CXM
Discover how Junior Adventures Group revolutionised their programs with real-time feedback and data-driven decision-making using Resonate CX.
Key Learnings
Real-Time Feedback Integration
JAG moved from annual surveys to continuous feedback loops, ensuring timely responses and interventions.
Data-Driven Decision Making
The insights provided by Resonate CX empowered JAG to make strategic, data-backed decisions.
Proactive Issue Resolution
AI-driven analytics enabled JAG to identify and resolve issues early, preventing escalations and maintaining high satisfaction levels.
Enhanced School Partnerships
By leveraging data, JAG improved collaboration and communication with schools, leading to stronger partnerships and better outcomes.
Future-Ready Programmes
JAG developed programs that truly resonated with families, aligning with their needs and expectations through continuous feedback.
Improved Learning and Development
Insights into NPS drivers allowed JAG to rapidly enhance their learning and development programs, benefiting children’s overall experience.
Increased Parental Advocacy
Understanding the reasons behind feedback fostered honest conversations with parents, transforming them into long-term advocates for JAG.
More Videos and Interviews
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Transforming OSHCs Through AI-Powered CXM with Junior Adventures Group
Discover how Junior Adventures Group revolutionised their programs with real-time feedback and data-driven decision-making using Resonate CX.
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Delivering Improvement in Service Delivery with LCHS
Discover how Latrobe Community Health Service (LCHS) evolved their customer experience management using Resonate CXM platform, leading to remarkable improvements in service delivery and customer satisfaction.
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Utilising the Power of CX Data Featuring Tops Day Nurseries
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Growing CX and Voice of Customer Featuring City of Whittlesea
Learn the City of Whittlesea’s innovative approach to CX and explore key LGA strategies to deliver exceptional service and foster community engagement.
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Insights on CX Analytics and Customer Feedback Featuring Thrive
Discover how Thrive leverages CX analytics and customer feedback to elevate the parent experience and meet key CX KPIs in early education.
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Elevating Customer Experience (CX) through NPS and CSAT Metrics Featuring Good2Give
Explore Good2Give’s CX strategy in our latest interview, highlighting VoC impact and NPS/CSAT insights for enhanced customer advocacy and satisfaction.
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Improving Customer Relationships with NPS Strategies Featuring Ausfine Foods
Explore Ausfine Foods’ CX journey, overcoming survey fatigue with NPS strategies for better customer engagement in this success interview.
