Unlocking Excellence: Mastering Customer Experience Best Practices & Techniques
Get access to a live event recording of Women of Customer Success panel with our CEO Mita Bedi as she share experiences and insights that will be valuable for anyone growing a career in the field.
This video will bring valuable insights to
Personal career journey
Sharing of career journey in the tech industry, focusing on key milestones that have shaped her path.
Growth strategies
Discussing a pivotal moment that significantly impacted their perspective and passion for Customer Experience (CX).
CX tips and insights
Highlighting how a particular experience or event led them to fall in love with CX.
Gauging satisfaction
and loyalty
Using time-tested metrics to gauge customer satisfaction and loyalty effectively.
“Growth isn’t linear, it happens in spurts. But life is a little bit like snakes and ladders, and careers are like that. Sometimes you get a snake and go backwards. The board has snakes, but it also has ladders. Sometimes you get so lucky. The trick is to keep playing, and if you get a snake, there’s always a ladder around the corner.”
Mita Bedi
CEO & Co-Founder, Resonate CX
Mita is a Customer Experience Specialist, thought leader, CEO, and Co-Founder of Resonate.CX. With more than 20 years of international experience in business consulting, Mita has been part of leading transformational programs that help drive revenue and competitive advantage using customer strategy. She has lived and worked as a global citizen in the UK, Singapore, and Italy.
Mita has founded and grown two companies and is passionate about driving impact. Outside of her work life, she is also a mother of two young children, loves all creative pursuits, and is an active member of her community.
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Recognised for CX Excellence: Fall 2026
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