women of customer success and Resonate cx
Unlocking Excellence: Mastering Customer Experience Best Practices & Techniques
Get access to a live event recording of Women of Customer Success panel with our CEO Mita Bedi as she share experiences and insights that will be valuable for anyone growing a career in the filed.
Full Video
Highlight #1
Highlight #2
Highlight #3
Join us for an inspiring discussion with our CEO Mita Bedi. Perfect discussion for everyone mastering the customer success experience for their organisation and their customers.
Mita’s view on effectively demonstrating the impact of the value of customer interactions and excellence to cross-functional teams.
This video will bring valuable insights to
Personal
career journey
Sharing of career journey in the tech industry, focusing on key milestones that have shaped her path.
Growth strategies
Discussing a pivotal moment that significantly impacted their perspective and passion for Customer Experience (CX).
CX tips and insights
Highlighting how a particular experience or event led them to fall in love with CX.
Gauging satisfaction
and loyalty
Using time-tested metrics to gauge customer satisfaction and loyalty effectively.
“Growth isn’t linear, it happens in spurts. But life is a little bit like snakes and ladders, and careers are like that. Sometimes you get a snake and go backwards. The board has snakes, but it also has ladders. Sometimes you get so lucky. The trick is to keep playing, and if you get a snake, there’s always a ladder around the corner.”
Mita Bedi
– CEO & Co-Founder
About the speaker
Mita is a Customer Experience Specialist, thought leader, CEO, and Co-Founder of Resonate.CX. With more than 20 years of international experience in business consulting, Mita has been part of leading transformational programs that help drive revenue and competitive advantage using customer strategy. She has lived and worked as a global citizen in the UK, Singapore, and Italy.
Mita has founded and grown two companies and is passionate about driving impact. Outside of her work life, she is also a mother of two young children, loves all creative pursuits and is an active member of her community.
Related Resources
Guides and Ebooks
Introduction to Launching Successful CX Programs
Learn how NPS works and understand closed-loop feedback to elevate your CX strategy.
Guides and Ebooks
Quick Guide to Level Up Your CX Program
Discover industry-insider tactics for perfecting your CX Program in this quick guide that can help industries of all sizes.
Blog
Customer Service vs. Customer Experience: What’s the difference?
Picture this: you walk into a coffee shop and are greeted with a warm smile and an enthusiastic, “What can I create for you today?”
