Resonate CX Event
Current State of Omni-Channel: Market Research Report Event 2025 | Australia
Watch CEO Mita Bedi’s presentation during the unveiling of the Current State of Omni-Channel Market Research Report 2025 | Event | Australia.
Sydney
11 Feb
Novotel Sydney
Darling Square Hotel
Melbourne
12 Feb
11:30AM to 1:30PM AEDT
Novotel Melbourne
Central Hotel
Brisbane
19 Feb
11:30AM to 1:30PM AEST
Novotel Brisbane
South Bank Hotel
What you can expect
Gain insights about trending consumer mindsets, behaviours, expectations and deterrents.
Learn how to optimize CX management to gain better insights about your own customers.
Walk away with insights that help you inform retail strategies and marketing tactics.
Event Gallery
We give you the insights to optimise your In-store Retail Customer Experience
Insights into shopping behaviours and preferred channels
Key pain points and challenges affecting conversion rates
Delivery preferences and their influence on customer satisfaction
Strategies to optimize the overall shopping experience
The ideal omni-channel experience to attract and retain new customers
This video will equip you with
Insightful Analysis
Growth Strategies
Future Trends
Opportunity Identification
About the speaker
Mita is a Customer Experience Specialist, thought leader, CEO, and Co-Founder of Resonate.CX. With more than 20 years of international experience in business consulting, Mita has been part of leading transformational programs that help drive revenue and competitive advantage using customer strategy. She has lived and worked as a global citizen in the UK, Singapore, and Italy.
Mita has founded and grown two companies and is passionate about driving impact. Outside of her work life, she is also a mother of two young children, loves all creative pursuits, and is an active member of her community.
Related Resources
Event
Consumer Insights Report: What CX is Driving In-Store Conversion 2024
Get access to our comprehensive video report unveiled at the Resonate Consumer Insights Report: What CX is Driving In-store Conversion Event in 2024.
Report
Consumer Insights Report: What CX is Driving In-Store Conversion 2024
Get first-hand insights on huge conversion opportunities. Leverage CX expertise, dominate the retail landscape, and maximise ROI with expert-level CX insights.
Webinar
The Current State of Brick-and-Mortar Retail Customers 2023
Join the Live Webinar on Resonate’s Market Research on the current state of Brick-and-Mortar Retail Customers.
