CX Case Study
Junior Adventures Group (JAG) Case Study
Discover how Junior Adventures Group is transforming outside school hours programmes with AI-powered CXM
Transforming CX in Education:
Junior Adventures Group Case Study with Resonate.CX
Key Learnings
Future-ready programmes
With real-time data at their fingertips, JAG shifted from gut-feeling decisions to data-driven strategies. They could respond swiftly to parental feedback, fine-tuning their offerings to perfectly match the needs and expectations of families.
Proactive issue resolution powered by AI-driven insights
Through the powerful AI-powered text analytics, JAG was able to sort through overwhelming volumes of verbatim feedback with clear insights
Building strong partnerships with schools
JAG significantly strengthened their partnerships with schools by leveraging data-driven insights to enhance collaboration and communication.
Transforming families into long-term advocates
Understanding the “why” behind each experience fostered more realistic and honest conversations with parents, ultimately leading to more advocates.
Improvements in learning and development
With the Resonate CX platform, they gained deep insights into NPS drivers and areas for improvement enabling rapid and effective enhancements to their learning and development programs.
Expansion
The focus is now on expanding the program, making feedback a cornerstone of their strategic planning, and exploring new ways to give children a voice in their development journey.
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