Drive a Customer-Centric Culture

Place your customer in the spotlight and instill a customer-first mindset in your team.

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Spotlighting your CX Performance

Enable everyone in the organisation to develop a comprehensive understanding of CX performance. Foster a customer-centric approach to every decision and move made.

  • Resonate client - anaconda-logo

    “Since adding this software we have seen the visibility of our feedback go to another level. We have a greater confidence when making key decisions that impact our customers and feel that with the insights gained our Customers truly become “centre stage” in all our discussions.

    “Overall, I would highly recommend Customer Centre Stage to any business looking to enhance its customer-centric approach.”

    Jason Grives
    Central Operations Manager
  • thrive-logo

    “At our Support office the Customer Centre Stage has provided invaluable visibility into our centres. It has significantly contributed to our drive for customer centricity by enabling us to swiftly address our families’ feedback and effectively close the loop.

    “Having the information displayed centrally in our office, allows all team members to share in and follow through our families feedback.“

    Craig Talberg
    Group General Manager

See How Customer Centre Stage Drives the Customer-First Mindset

Customer Experience brought to life

Increase the visibility of on-the-ground happenings and have a common understanding of your CX performance.

Grow your customer centricity

Keep updated and bring your attention to feedback that needs immediate recovery.​

Embed customer-first mindset

Train everyone in the team to make every decision and strategic move with customers in mind.

What Leaders Say — in Their Own Words

  • “Resonate CX gives Clark Rubber real-time visibility into customer feedback across our entire store network."

    Matthew Gannon

    General Manager Retail Operations
    Clark Rubber

  • “Resonate CX has been helpful to gain family and staff feedback."

    Brooke Doherty

    Childcare Centre Director
    Thrive Early Learning Centre

  • “Instant actionable information, which supports the ability to address detractors and the automation of amplifying customers who champion our business.“

    James Johnson

    CFO
    Mitre 10

  • “In-depth customer experience insights into the experience of our customers that delivers.“

    Zeljko Dzambo

    NSW Cluster Manager
    Total Tools and Hardware Group
  • “Highly recommend Resonate CX for their CX knowledge and expertise.”
    Beck Davis
    Customer Experience Lead
    Bluescope

  • "The most important KPI I measure my business and staff with!"

    Samuel Krishnamoorthy

    Head B2B - Country Head UK
    brillen.de by SuperVista AG

  • "The setup was straightforward. The team at Resonate CX is a strategic partner in developing our VoC, and is always readily available to assist."

    Rebecca Skeete

    General Manager, Sales and Service
    St. Johns Ambulance NSW

  • "Resonate CX allows us to learn, adapt and best serve our customer in a changing retail environment."

    Madeline Harris

    National Customer & Communications Manager
    Rebel Sport
  • “Seamless integration, collaboration and support.“

    Rajender Singh

    IT Application Support Officer
    Latrobe Community Health Service

  • "Valuable tool to harness the voice of customer."

    Dave Hallewell

    Retail Customer Experience Specialist
    Super Cheap Auto

  • “Resonate CX provides in-depth analysis of feedback, helping organisations understand trends and insights that drive improvement."

    Melissa Falero

    Head Of Operations
    Thrive Early Learning Centre

  • "Resonate CX has been extremely helpful and insightful in my stores."

    Matt Steinbergs

    Area Manager
    Super Retail Group

  • "Overall implementation was smooth, integrating seamlessly with our existing database."

    Richard Cleary
    Customer Experience Manager
    Bright Horizons UK

  • "Easy to navigate. Great for deep diving for strategy planning."

    Rob Mason
    Store Manager
    BCF - Boating Camping and Fishing
Experience the Difference with Resonate CX

We Are the Right CX Partner for You

Speak to us and find out how we can help your business thrive.

Talk to an Expert

Recognised for CX Excellence: Summer 2026 

FAQs

The Customer Centre Stage is designed to improve the visibility of customer feedback to help organisations drive customer-centricity. Strategically displayed on large-screen TVs, it showcases real-time updates on customer experience metrics and feedback, enabling teams to maintain a customer-first mindset.

It is perfect for:

  • Leadership teams to drive customer-centricity and increase the visibility of customer feedback.
  • Management teams to easily get the attention to focus on addressing at-risk feedback (e.g. red cards)

Most recent feedback cards will be shown on the screen, making feedback visible to every employee. It also shows important key CX metrics in the last 30 days, aligning with everyone about their CX performance and impact (or no impact) recent initiatives are making.

Overall, the Customer Centre Stage supports a customer-first mindset by:

  • Acting as a visual reminder: Enable leadership and teams to prioritise customer needs and feedback by keeping customer feedback always visible.
  • Highlighting key issues: Helps everyone in the organisation understand urgent and critical issues, such as “red cards” indicating risk areas.
  • Fostering alignment: Aligns teams about the impact of new initiatives with key CX performance metrics from the past 30 days, ensuring everyone is on the same page.

Customer Centre Stage shows the following:

  • Most recent feedback
  • NPS/CSAT score for the last 30 days
  • CX drivers
  • Leaderboard

Overall, Customer Centre Stage features:

Dynamic Visuals: Acts like an “Always on NEWS channel “, constantly displaying real-time metrics and most recent feedback to grab attention.

CX Metrics Dashboard: Includes critical metrics such as NPS and CSAT scores, and drivers of customer feedback from the last 30 days.

Leaderboards & Celebrations:

  • Celebrate top performers and recognise achievements through the leaderboard.
  • Flexible configurations allow customisation to highlight specific metrics or achievements.

Customer Centre Stage shows the main CX metrics—such as NPS, CSAT scores, and drivers of customer feedback—from the last 30 days, making it accessible and visible to all employees. By displaying real-time updates, it aligns everyone around the same data, ensuring that leadership, management, and frontline teams have a unified understanding of CX performance – both areas of success and areas of improvement. The inclusion of visual elements like feedback cards and key metrics fosters shared accountability and helps teams focus on their impact on overall performance.

Customer Centre Stage includes a flexible leaderboard feature that highlights the top 5 performers or teams excelling in CX metrics. This gamified element not only celebrates achievements but also fosters healthy competition and motivation.

By showcasing these accomplishments on a large, visible display, it reinforces a culture of excellence and encourages others to strive for recognition.

Drives customer-centricity: By making feedback highly visible, it keeps customers’ needs and experiences at the forefront of decision-making.

Improves responsiveness: Teams can quickly identify and address urgent issues (e.g., “red cards”) or risks, reducing customer churn and improving satisfaction.

Aligns priorities: Real-time updates and shared metrics ensure that everyone, from leadership to frontline employees, focuses on the same goals and challenges.

Fosters engagement: Visible feedback keeps employees motivated and connected to the impact of their work on customers.

Enhances accountability: The transparency of performance metrics and feedback encourages teams to take ownership of their contributions to CX.

By increasing visibility, Customer Centre Stage empowers organisations to act proactively, strengthen their customer focus, and drive continuous improvement.