customer feedback solution Archives | Page 2 of 2

Customer experience – a human perspective

December 18, 2023April 30, 2019 by Arpita Chauhan

In the era of customer focus and fierce competition, a natural step for you will be to implement a customer

September 19, 2024March 25, 2019 by Jeff Carruthers

Offline becomes Online in the new digital universe The rush to digitise our experiences – from facial recognition at airports

September 20, 2024February 18, 2019 by Cameron

Too often we see companies collecting tremendous amounts of customer experience data. However, then complain that they don’t have enough

September 20, 2024August 30, 2018 by Jeff Carruthers

The real pioneers of CX (NPS) programs in the noughties were typically in the business-to-consumer (B2C) world. These pioneers were

September 20, 2024July 2, 2018 by Madhuri Alse

In today’s world, most of the companies see a strong CX program as a must have in their arsenal to

July 30, 2024March 21, 2018 by Resonate

Customer experience lives and dies on touch points. There is no getting around the fact that there are key moments

September 19, 2024February 26, 2018 by Resonate

So, you and your company are ready to begin the journey of taking CX seriously – it’s a well overdue

December 18, 2023November 18, 2016 by Anchalee Hasty

Often customer experience or advocacy initiatives are driven from the top down, and specific departments are made more accountable than

September 19, 2024May 16, 2016 by Resonate

An overall expertise in CX and VoC is critical to a good and successful partnership. As businesses recognise the value

August 29, 2024February 23, 2016 by Anchalee Hasty

Closed Loop Programs are transformation programs with technology playing an enabling role. We have several Net Promoter trained and accredited