customer feedback solution Archives | Page 2 of 2

Customer experience – a human perspective

19 May 202630 April 2019 by Arpita Chauhan

In the era of customer focus and fierce competition, a natural step for you will be to implement a customer

20 May 202625 March 2019 by Jeff Carruthers

Offline becomes Online in the new digital universe The rush to digitise our experiences – from facial recognition at airports

20 May 202618 February 2019 by Cameron

Too often we see companies collecting tremendous amounts of customer experience data. However, then complain that they don’t have enough

12 May 202630 August 2018 by Jeff Carruthers

The real pioneers of CX (NPS) programs in the noughties were typically in the business-to-consumer (B2C) world. These pioneers were

28 March 20252 July 2018 by Madhuri Alse

In today’s world, most of the companies see a strong CX program as a must have in their arsenal to

19 May 202621 March 2018 by Resonate

Customer experience lives and dies on touch points. There is no getting around the fact that there are key moments

19 May 202626 February 2018 by Resonate

So, you and your company are ready to begin the journey of taking CX seriously – it’s a well overdue

20 May 202618 November 2016 by Anchalee Hasty

Often customer experience or advocacy initiatives are driven from the top down, and specific departments are made more accountable than

20 May 202616 May 2016 by Resonate

An overall expertise in CX and VoC is critical to a good and successful partnership. As businesses recognise the value