Customer Experience Archives | Page 4 of 6

Will the last-standing product company please step-up for customer feedback!

March 27, 2025August 30, 2018 by Jeff Carruthers

The real pioneers of CX (NPS) programs in the noughties were typically in the business-to-consumer (B2C) world. These pioneers were

March 28, 2025July 18, 2018 by Rebecca Mitchell

Nowadays most companies are measuring CX, however most companies are not necessarily impacting revenue based on CX… “Despite the priority

March 28, 2025May 2, 2018 by Magwin Alok

What the internet did for communications, blockchain will do for trusted transactions – Ginni Rometty, CEO of IBM What is

March 28, 2025April 26, 2018 by Joris Dries

The term “Artificial Intelligence” speaks to our collective imagination. We believe AI can make our dreams come true and all

July 30, 2024March 21, 2018 by Resonate

Customer experience lives and dies on touch points. There is no getting around the fact that there are key moments

September 20, 2024August 7, 2017 by Jeff Carruthers

The difference between CX & UX Whilst User Experience (UX) and Customer Experience (CX) are very similar concepts, the terms

October 10, 2024June 22, 2017 by Jeff Carruthers

As the world of CX matures, so does our use of tools and data. The humble Customer Journey Map –

March 28, 2025May 1, 2017 by Tony

Technology has created the new digitised frontier that organisations are battling on which can revolutionise how Customer Experience can deliver

March 28, 2025December 1, 2016 by Anchalee Hasty

In today’s blog I will be looking specifically at business drivers and how you can use business driver data alongside

March 28, 2025November 29, 2016 by Anchalee Hasty

There are many different theories and methodologies around change management, and in this weeks’ post I won’t be going deeply