Disgruntled customers are your biggest resource for improvement. If a customer complains it doesn’t necessarily mean they are going to abandon you. It’s actually a sign of commitment. Listen to our CXBites for more.
Complaints Experience | CX Tips | General
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The Evolution of Customer Experience: CX History From Transactional to Transformational
By Alvier Marqueses • March 3, 2025Customer experience (CX) refers to the totality of interactions and perceptions a customer has with a company throughout their journey, -
How to Design a Survey That Captures the Right Information
By Alvier Marqueses • February 25, 2025Surveys are a vital tool in a successful Customer Experience (CX) strategy, enabling businesses to collect meaningful feedback directly from -
Inside the Customer’s Mind: 3 Key Perceptions That Define Customer Experience
By Aryne Monton • February 21, 2025Every customer interaction leaves an impression—sometimes positive, sometimes forgettable, and occasionally frustrating. But how do businesses ensure those impressions lead
Resonate Resources
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Introduction to Launching Successful CX Programs | Guide
Learn how NPS works and understand closed-loop feedback to elevate your CX strategy. -
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Guide to Launching Your CX Program | Guide
Dive into our CX guide for mastering closed-loop feedback and launching a successful CX program. -
- Guide
Monitoring & Optimizing your CX programs | Guide
Master CX program strategies, avoid CX pitfalls, and overcome CX challenges with this essential guide.
