Article Category
Customer Experience
-
Blog
Retail CX Insights: Strategies to Improve CX and Loyalty (Part 3)
By Aryne Monton • August 19, 2024In our previous blog, we explored the diverse needs, preferences, and dream experiences of NEOs and Traditionals. If you need a refresher or haven’t read them yet, here’s where you... -
Blog
Retail CX Insights: Factors Influencing Customer Behaviour (Part 2)
By Aryne Monton • August 19, 2024In an era where e-commerce is dominant and has removed boundaries and further increased competitiveness, brick-and-mortar stores are also fast -
Blog
Retail CX Insights: Understanding Consumer Mindsets in 2024 (Part 1)
By Aryne Monton • August 2, 2024Introduction The retail landscape is no longer a battle between online and in-store. These two coincide to give customers the -
Blog
The Power of Closing the Feedback Loop in Voice of Customer
By Aryne Monton • July 26, 2024Running a business is not for the faint of heart. Beyond a great product or service, customers expect more. Businesses -
Blog
Impact of Artificial Intelligence (AI) on Customer Experience (CX)
By Aryne Monton • July 12, 2024Over the early years of its adoption, several recurring benefits of integrating AI technology and machine learning have emerged across various industries and organisation types. -
Blog
Ultimate Guide to Successful Retail CX Strategies
By Alvier Marqueses • June 17, 2024Customer experience in retail refers to the overall perception customers have of a brand based on their interactions across various touchpoints. Learn the 8 components of a successful retail CX... -
Blog
Understanding Top 12 Retail Customer Pain Points to Improve Customer Experience
By Alvier Marqueses • May 13, 2024Map Your Retail Customer Journey to Success! We reveal a winning strategy to optimize each stage - from pre-shop research to post-purchase engagement. Learn how to delight customers & win... -
Blog
How to Supercharge Your Voice of Customer with Text Analytics
By Aryne Monton • April 19, 2024Among these 4 companies, who do you think is winning? All these 4 companies have done something revolutionary but only -
Blog
Sentiment Analysis: Guide To Unlocking Customer Insights
By Alvier Marqueses • April 12, 2024Discover how sentiment analysis can transform your business with insights into customer emotions. Learn to leverage feedback for better decision-making. -
Blog
A Beginner’s Guide to Text Analytics
By Aryne Monton • April 5, 2024Take a look at this review below: Seems easy enough to decipher that the customer was pleased with the staff
