Article Category
Customer Experience
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Blog
How to Amplify Online Reviews and Why It’s Important for Your Brand
By Aryne Monton • September 17, 2024Resonate CX is at the center of Social Suite, whose primary focus is to assist businesses like yours accelerate customer delight with an AI-native customer experience management (CXM) platform. -
Blog
How Customer Experience (CX) Drives Business Growth
By Alvier Marqueses • September 9, 2024Find out how excellent customer experiences can differentiate your brand, increase loyalty, and drive business growth. -
Blog
Customer Satisfaction Surveys: A Comprehensive Guide
By Alvier Marqueses • August 29, 2024Find out how to use customer satisfaction surveys to capture direct feedback, improve CX, and boost customer lifetime value through this guide. -
Blog
Retail CX Insights: Strategies to Improve CX and Loyalty (Part 3)
By Aryne Monton • August 19, 2024In our previous blog, we explored the diverse needs, preferences, and dream experiences of NEOs and Traditionals. If you need a refresher or haven’t read them yet, here’s where you... -
Blog
Retail CX Insights: Factors Influencing Customer Behaviour (Part 2)
By Aryne Monton • August 19, 2024In an era where e-commerce is dominant and has removed boundaries and further increased competitiveness, brick-and-mortar stores are also fast -
Blog
Retail CX Insights: Understanding Consumer Mindsets in 2024 (Part 1)
By Aryne Monton • August 2, 2024Introduction The retail landscape is no longer a battle between online and in-store. These two coincide to give customers the -
Blog
The Power of Closing the Feedback Loop in Voice of Customer
By Aryne Monton • July 26, 2024Running a business is not for the faint of heart. Beyond a great product or service, customers expect more. Businesses -
Blog
Impact of Artificial Intelligence (AI) on Customer Experience (CX)
By Aryne Monton • July 12, 2024Over the early years of its adoption, several recurring benefits of integrating AI technology and machine learning have emerged across various industries and organisation types. -
Blog
Ultimate Guide to Successful Retail CX Strategies
By Alvier Marqueses • June 17, 2024Customer experience in retail refers to the overall perception customers have of a brand based on their interactions across various touchpoints. Learn the 8 components of a successful retail CX... -
Blog
Understanding Top 12 Retail Customer Pain Points to Improve Customer Experience
By Alvier Marqueses • May 13, 2024Map Your Retail Customer Journey to Success! We reveal a winning strategy to optimize each stage - from pre-shop research to post-purchase engagement. Learn how to delight customers & win...
