Article Category
Customer Experience
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Inside the Customer’s Mind: 3 Key Perceptions That Define Customer Experience
By Aryne Monton • February 21, 2025Every customer interaction leaves an impression—sometimes positive, sometimes forgettable, and occasionally frustrating. But how do businesses ensure those impressions lead -
What Are Customer Journey Touchpoints?
By Alvier Marqueses • February 11, 2025Introduction: Customer Journey Touchpoints A customer journey touchpoint refers to any instance in which a customer interacts with your business, -
Customer Journey: A Comprehensive Guide
By Alvier Marqueses • February 10, 2025What Is the Customer Journey? Every customer experience with your brand is uniquely their own. The customer journey framework is -
Customer Experience vs. Customer Success: Key Differences Explained
By Alvier Marqueses • January 29, 2025In conversations withing organisations, terms like customer experience (CX) and customer success are often used, though not always in the -
The Business Impact of a Strong Customer Experience Program on Long-term Retention
By Alvier Marqueses • January 21, 2025Imagine this: a customer stumbles upon your business, has an exceptional experience, and becomes a loyal advocate who not only -
Top 5 Customer Experience (CX) Books to Read for 2025
By Aryne Monton • January 15, 2025What drives a customer to stay loyal, to rave about your brand, or to choose you over countless competitors? The -
Put Customers at the Centre Stage, and Watch Your Business Transform
By Aryne Monton • December 12, 2024Imagine for a moment that your business is a grand theatre. At the center of the spotlight stands your customer. -
Utilising customer feedback to improve flexible workspace real estate services
By Aryne Monton • December 4, 2024Wouldn’t it be great to know exactly what your tenants think—right now, in real time, and all the time? Imagine -
How Commercial Real Estate Can Win the Office Comeback: Resonate CX’s Insights Report
By Aryne Monton • November 14, 2024State of the Workplace Report Insights: A Deep Dive into Drivers of Office Comeback With businesses establishing a presence in -
Resonate CX named a G2 Market Leader for its customer experience management platform
By Aryne Monton • October 14, 2024On G2’s Fall 2024 Report, Resonate CX is proud to be officially included in the high-standing market grid for Leaders
