Article Category
Complaints Experience
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Turn Your Unhappy Clients into Lifelong Advocates
By Asendium • July 22, 2019It’s interesting that a complaints feedback process can be described as an experience. But if you actually think about it, -
Negative Feedback
By Resonate Solutions • July 26, 2018Disgruntled customers are your biggest resource for improvement. If a customer complains it doesn’t necessarily mean they are going to -
The Limitations of Frontline Focused Feedback Programs
By Resonate • August 29, 2016I’ve recently come to the end of a very long drawn out relocation request with my home broadband provider; and
